Frequently Asked Questions

Let us Answer Your Questions!

You'll find answers below for your questions about our services, pricing, and staff management.

  • What makes SouthBay Maids the best maid service around?

    Our unique method of cleaning is what makes us stand out from the pack. Not only do we pride ourselves on commitment, extremely high standards, and customer satisfaction, we also give our clients a special cleaning experience perfectly tailored to their needs. We’re a domestic referral company that’s been around since 1999, and we take our clients’ needs very seriously.

    We find the perfect maids to clean your home. We make sure that all of our maids can be trusted by screening and background checking them. Each maid has 5+ years of experience and understands that we hold our team to very high standards.

    We take pride in our maids and in what we do, and that pride comes through with every house and office cleaning. And we’ve done our research - we’ve looked at our competitors’ pricing to be sure that our pricing is fair. We provide you with a great cleaning experience at a great value.

  • What is the Empress guarantee?

    If our customer aren’t satisfied, we’re not satisfied. Which is why we offer a 100% satisfaction guarantee. If we miss something, and you’re not 100% satisfied with your office or house cleaning experience, please let us know within 24 hours of the cleaning services, and we will send our maids back at our cost to fix the problem.

    We ask all of our clients for performance feedback and want to know if there’s even a small item that we may have missed. We of course love positive feedback as well! Our work ethic, belief in the best customer service, and practically obsessive desire to please insures the most consistent and best cleaning.

  • What if something was missed, and I am unhappy with my cleaning?

    No need to fret - just call us within 24 hours if something was missed during your cleaning. We try our best to always make sure that our clients are 100% satisfied, but sometimes we do make mistakes. Because of our guaranteed services, we will come back to fix the problem at no extra cost to you, the client. If something tiny was missed that should be brought to our attention, call, email, or leave a note for our team when they’re back - we do appreciate your feedback and do not want to make the same mistake again.

    Communication is key. If we don’t hear from you, we won’t know of any problems. We always welcome and encourage feedback and clear communication, so that we can always be improving our services for our customers.

  • Are SouthBay Maids Cleaning Professionals Bonded and Insured?

    Bonding is an insured guarantee. It means that if an employee or contracted worker of a company steals from a customer’s house, said company will cover the cost of the loss once the perpetrator has been convicted. You are protected against the unlikely possibility of theft. SouthBay Maids provides a Theft Protection Plan that insures up to $3,000 upon conviction per incident.

    Insurance means that we’re liable if something is damaged in your home due to us cleaning. SouthBay Maids has the best possible insurance. In the unlikely event that something in your home becomes damaged or broken while we are cleaning, we will make every effort to have that item repaired or replaced. We will file insurance claims when appropriate. We treat your home with considerable care to ensure that accidents do not happen.

  • What if I forgot the team is coming to clean my home or office?

    If you don’t call the office within 24 hours with a cancellation notice, we will assess a one-hour fee. This is a small fee that we put in place to cover the opportunity cost of a missed appointment, and/or the transportation cost and maid wages as they travel to and from your home or office.
    It’s best that you give us 24 hours notice if you need to cancel your cleaning in order to avoid this charge.

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